This
privacy policy (this “Policy“) explains how personal
information is collected, used, and
disclosed by Norse Electrical, and its subsidiaries (collectively, “Norse
Electrical“, ” we“,
“our“, or ” us“). This Policy applies to
visitors and users (individually, “you”) of Norse
Electrical’s website, applications, and other online services (each, a “Site“,
and collectively,
our “Sites“). You can identify the Norse Electrical company
that hosts a Site and is
responsible for your information under this Policy (Appendix A).
By
visiting or using our Sites, to the extent permitted by applicable law, you are
consenting
to us gathering and processing information about you in accordance with this
Policy,
although consent may not be required for all the elements described in this
Policy. For types
of information or processing, we may provide you with choices or request your
further
consent related to what information we collect and how we may process it.
Third
parties you contract c/o Norse Electrical, may also collect, use, and share
information
about you. This Policy does not cover such third parties, or their services and
we do not take
any responsibility for how such third parties may use any information they collect.
For
information about third-party privacy practices, please consult with them
directly.
BRIEF OVERVIEW
Information We Collect |
We may
collect your information in connection with your booking, use, or enquiries on or about our Sites that link to this Policy. Detailed further in this document |
How We
Use Your Information |
We may
use your information to provide services, respond to and fulfill your requests, operate and market our Sites, comply with applicable law, and as otherwise permitted by applicable law. Detailed further in this document |
How We
Share Your Information |
We may
share your information with contractors, our affiliates, subsidiaries, and other third parties to provide our Sites and fulfill your requests, and as otherwise consented to by you or as permitted by applicable law. Under certain circumstances, we act as the data processor of your information. Detailed further in this document |
Security
of Your Information |
We
maintain commercially-reasonable technical, administrative, and physical security measures designed to protect your information. Detailed further in this document |
Cookies
and Other Tracking Technologies |
We may
use cookies and similar technologies to help provide our Sites, offer you a more personalised user experience. Detailed further in this document |
Your Choices |
You can
opt out of receiving marketing communications from us, change your communication preferences, and/or opt-out of certain sharing of your information with third parties. Detailed further in this document |
Access
and Correction of Your Information |
We
provide you the opportunity to access, correct and update your information. Detailed further in this document |
International Transfers |
We may
transfer your information outside of your home country. To protect your information, any such international transfers will be made in accordance with applicable law. Detailed further in this document |
Links to Other Websites |
Our
Sites may contain links to other websites or services that are not owned or controlled by Norse Electrical, including links to social media sites. Detailed further in this document |
Changes to This Policy |
You
will be notified about any material changes to this Policy via a posting on our Sites, and as otherwise required by applicable law. Detailed further in this document |
Contact Us |
If you
have questions about this Policy, please contact us. Detailed further in this document |
Notices
to Clients of Certain Jurisdictions |
Clients
of certain countries and geographies may have additional rights. Detailed further in this document Clients of EU/UK |
I. INFORMATION WE COLLECT- GDPR
Personal
Information. By visiting or using our Sites, we may collect the following
categories
of personal information (“personal information“) you provide
to us: name; email address;
personal and/or business postal address; phone number (including your mobile
phone
number); billing information; marketing responses; photos of your property
(such as before
and after pictures for marketing purposes); and other information you may
provide about
yourself or others to our Sites or to which you provide us with access via
third-party
platforms.
We do not
proactively collect personal information considered as sensitive personal
information such as health-related information. You should be aware that
information you
freely submit in communication with us may reveal to us or to third parties
with whom we
share information (as detailed in the How We Share Your Information section,
below) certain
information that may be considered as sensitive personal information under
applicable law.
For certain services on our Sites, credit or debit card account information may
be required to
secure the booking.
In
addition, we may receive certain categories of personal information listed
above and some
device information listed below (such as your name, email, browsing history on
our sites and
other details) from sources other than you, such as from third-party websites,
applications,
and services (each, a “third-party platform“), and other third
parties, including individuals
who have added you as a contact on their booking. If you are an existing Norse
Electrical
customer, we will combine this information with information we collect on our
Sites and use it
for the purposes described below.
Device
Information. When you
visit our Sites or open communications (such as emails),
some information is automatically collected from devices (e.g. mobile,
computer, laptop,
tablet) used to visit or use our Sites including, but not limited to, operating
system, access
times, browser information (e.g. type, language, and history), settings, and
other data about
your device that we use to provide the services or as otherwise described in
this Policy
(“device information“). We may also collect information about
your usage and activity on
our Sites using certain technologies, such as cookies, web beacons and other
technologies
(see our Cookies and Interest-Based Advertising Policy Appendix C for more
details).
Personal information and device information are collectively referred to as “your information“.
Our Sites
are for persons 16 or older. As such, Norse Electrical does not
knowingly collect
personal information from children under the age of 16. If you learn that your
child has
provided us with their information without your consent and he or she is under
the age of 16, please let us know at privacy@norse-electrical.co.uk or
write to us, as
detailed in Section XI below, so we may remove it from our systems.
II. HOW WE USE YOUR INFORMATION
We may
use your information for the following purposes (“Purposes“),
to provide you with
the services, products, and functionality offered on our Sites and fulfill your
requests,
including, but not limited to, making bookings, paying for services,
communicate with you
about your account or use of our Sites, services, products and/or
functionality; respond to, or
follow up on, your comments and questions, and otherwise provide customer
service;
communicate with you about special delegate offers and other marketing
communications;
operate and improve our Sites, products, services, and functionality;
authenticate your credit
or debit card account information, if applicable; tailor your experience on our
Sites, including
search results and displaying relevant advertising; provide information,
services and
products to our clients, including subcontractors and affiliates; link or
combine with other
information we get from third parties to help understand your needs and provide
you with
better service; perform statistical analysis; protect, investigate, and deter
against fraudulent,
unauthorised, or illegal activity; comply with our policies, procedures and
legal obligations;
and as otherwise consented to by you and as required or permitted by applicable
law.
If you do
not provide us with certain of your information, we may not be able to fulfill
the
requested Purpose of collection, such as to respond to your queries or provide
our Sites to
you.
Combined
Information. We may combine your personal information with device information
and location information (with your consent, where required) to serve you
specifically, such
as to deliver a product or service to you according to your preferences or
restrictions, or for
advertising or advertising targeting purposes. When we combine personal
information,
device information and location information in this way, we treat it as, and
apply all the
safeguards in this Policy applicable to, your information.
Electronic
Communications.
Consistent with the above Purposes, we may communicate
with you via electronic messages, including email, text message, for example:
send you
information relating to your booking, including confirmation of start dates
and/or times,
technical notices, general updates, security alerts if applicable, and support
and
administrative messages; and/or, subject to the Your Choices section, below,
and/or
applicable law, communicate with you about offers, promotions, rewards,
upcoming events,
and other news about products and services offered by Norse Electrical, our
affiliates, and
other business partners. With your consent, where required, we may contact you
at the
mobile phone number that you provide to us by way of direct dial calls,
autodialed and
prerecorded message calls, and text messages in connection with the above
Purposes.
Our Role
as Data Controller and Data Processor. We generally act as the data controller
of your information; however, under certain circumstances, subcontractors or
outsourced
third party service providers may engage us to provide them with certain
processing services
related to information owned or controlled by the third party. We are not
responsible for any
third party’s use of information for which it is an owner or controller.
Aggregated
Information. We may
aggregate personal information collected from you and
other users as well as device information and location information (with your
consent, where
required) to produce general statistics that cannot be linked to you or any
other specific user
and with which we attempt to provide you with a better experience, to improve
our services,
and to analyse and understand how our Sites and products are used.
Retention. We will retain your information
for the period necessary to fulfill the Purposes
outlined in this Policy and as otherwise needed to comply with applicable law
and internal
company policies.
III. HOW WE SHARE YOUR INFORMATION
Information Shared with Subcontractors and affiliates.
When you
make a request through our Sites such as a booking, we automatically provide
certain categories of your information to our subcontractors and/or affiliates
to facilitate such
request. For requests to undertake any decorating or renovation work, this
information may
include your name, address, telephone (including mobile) number, email address
(if
required), any special requests, information or comments that you choose to
submit (if any).
Your information is provided to the subcontractors and/or affiliates, just as
it would if you
contacted the subcontractors and/or affiliates directly. If you provide a
mobile phone number
in connection with your request, subcontractors and/or affiliates may send you
text
messages regarding your request, including, but not limited to, notifications
if they are
running late.
When you
make a request, we may also share with our subcontractors and/or affiliates
additional information about you, such as information about your booking or
booking history,
and/or information that we collect from you and third parties. Specifically, we
may share your
information (such as agreed job specifications, materials preferences or other
relevant
information) with other subcontractors and/or affiliates to ensure service
delivery and/or
provide you with more customised service, we may, as permitted by applicable
law, share
your information with such subcontractors and/or affiliates to support
operations, such as to
perform analytics, tailor marketing to you, or support a loyalty program that
you have
chosen to participate in, and improve their services. The Norse Electrical
entity identified in
Appendix A would be the services provider/data processor of the subcontractors
and/or
affiliates under these Norse Electrical programs. For more information, please
feel free to
contact Norse Electrical as detailed in the Contact Us section below. For more
information in
this document about your choices related to how we share your information with
subcontractors and/or affiliates under our programs, please see the Your
Choices section
below.
We may
share with subcontractors and/or affiliates summary reports of feedback from you.
If
you provide comments about a subcontractor and/or affiliate through our Sites,
these
comments may be shared with that subcontractor and/or affiliate. We will tie
your comments
with other information that can identify you.
Payment Card Information
To use
certain services on our Sites (such as to secure bookings, we may require
credit or
debit card account information. By submitting your credit or debit card account
information
through our Sites, to the extent permitted by applicable law, you expressly
consent to the
sharing of your information with third-party payment processors, and other
third-party service
providers (including, but not limited to, vendors who provide fraud detection
services to us
and other third parties), and you further agree to the following terms.
• When
you use a credit or debit card to secure a booking through our Sites, we
provide your
credit or debit card account information (including card number and expiration
date but
excluding the CVV number) to our third-party payment and/or 3rd party service
providers. As
explained in the Norse Electrical Terms of Use, these third parties may store
your credit or
debit card account information, so you can use their payment services through
our Sites in
the future to the extent permitted by local law.
• For information about the security of your credit or debit card account
information, see the
Security of Your Information section, below.
Information You Share Socially
Our Sites
may allow you to connect and share your actions, comments, content, and
information publicly or with friends. Our Sites may also allow you to connect
with us on,
share on, and use third-party platforms, including those on which Norse
Electrical has a
presence. Please be mindful of your personal privacy needs and the privacy
needs
of others as you choose whom to connect with and what to share and make public.
We cannot control the privacy or security of information you choose to make
public or share
with others. Norse Electrical also does not control the privacy practices of
third party
platforms. Please contact those sites and services directly to learn about
their privacy
practices.
Other Sharing
We do not
share your information with third parties other than as described above and as
follows:
• We may share your information with our affiliates, subsidiaries, and business
marketing
partners in the U.K. and worldwide to the extent necessary for managing our
business
related to our Sites and the Purposes. By visiting or using our Sites or
otherwise providing us
with your information, you consent to this transfer of your information
throughout the global
Norse Electrical network of entities. For more information in this document
about your
choices related to how we share your information with our affiliates,
subsidiaries, and
business partners, please see the Your Choices section, below.
• We may share information with third parties for their own marketing purposes,
which are
subject to the separate privacy policies of such third parties. We will do this
based on your
consent, where required by law, and if not required by law based on our
legitimate interests
in sharing data with our partners so that we can help you see offers and
services which are
most relevant to you. For more information in this document about your choices
related to
how we share your information with third parties, please see the Your Choices
section,
below.
• We may share information with third-party vendors, consultants, and other 3rd
party service
providers who perform functions on our behalf (e.g. hosting or operating our
Sites, data
collection, reporting, site analytics, data analysis, processing credit card
payments, and
providing fraud detection services). We do not authorize these third parties to
use your
information for purposes other than for which it has been provided, and do not
authorize
these third parties to disclose that information to unauthorised parties. We
require these
third parties to maintain appropriate security to protect your information from
unauthorised
access or processing.
• We may disclose your information to regulatory authorities, courts,
government agencies
and other third parties where we believe that doing so would be in accordance
with or
permitted or required by any applicable law, regulation or legal process, to
defend the
interests, rights, and/or property of Norse Electrical or others, or to respond
to emergencies.
• We may disclose or transfer your information to a third party if we sell,
transfer, divest, or
disclose all or a portion of our business or assets to another company in
connection with or
during negotiation of any merger, financing, acquisition, bankruptcy,
dissolution, transaction,
or proceeding.
• We may share aggregate statistical data for the improvement of services
offered by our
Sites. We may also share aggregated or de-identified information with third
parties at our
discretion.
• We may otherwise share your information as directed by you or subject to your
consent.
IV. SECURITY OF YOUR INFORMATION
Norse
Electrical takes commercially-reasonable technical, administrative, and
physical
security measures designed to protect your information from loss, misuse,
unauthorised
access, disclosure, alteration, and destruction.
When your
credit or debit card account information is being transmitted to our Sites
or through our Sites, it will be protected by cryptographic protocols. To be
clear, Norse
Electrical does not itself store your credit or debit card account information,
and we do not
have direct control over or responsibility for your credit or debit card
account information. We
use third party payment processors that are the controllers of your credit card
information.
Our contracts with third parties that receive your credit or debit card account
information
require them to keep it secure and confidential.
Nonetheless,
we cannot guarantee that transmissions of your credit or debit card
account information or your other information will always be secure or that
unauthorised third
parties will never be able to defeat the security measures taken by Norse Electrical
or our
third-party 3rd party service providers. Except to the extent that liability
cannot be excluded
or limited due to applicable law, we assume no liability or responsibility for
disclosure of your
information due to errors in transmission, unauthorised third-party access, or
other causes
beyond our control. You play an important role in keeping your information
secure. You
should not share your any security information for your Norse Electrical
service with anyone.
If we receive instructions using your security information, we will consider
that you have
authorized the instructions. If you have reason to believe that your
interaction with us is no
longer secure (e.g. if you feel that the security of any booking you might have
with us has
been compromised), please contact us immediately as detailed in the Contact Us
section,
below.
V. COOKIES AND OTHER TRACKING TECHNOLOGIES
We may
collect information about your usage and activity on our Sites using certain
technologies, such as cookies, web beacons, and other technologies. Third
parties may also
view, edit, or set their own cookies. We and our third-party 3rd party service
providers,
advertisers, and/or partners may also place web beacons for such third parties.
The use of
these technologies by such third parties is subject to their own privacy
policies and is not
covered by this Policy, except as required by law. See our Cookies and
Interest-Based
Advertising Policy – Appendix C for more details.
VI. YOUR CHOICES
Email. If
you do not want to receive marketing and promotional emails from Norse
Electrical,
you may notify us by emailing us at privacy@norse-electrical.co.uk.
Alternatively, to the
extent that applicable law requires your prior opt-in consent to receive
marketing and
promotional emails, you can choose not to opt-in on any forms that may be on
our Sites.
Please note that even if you opt-out of receiving marketing communications from
one or all
our Sites, we may need to send you service-related communications, such as
confirmations
of any future bookings you make.
Text
Messages. If you
no longer want to receive text messages from Norse Electrical, reply
STOP (or as otherwise instructed) in the text message.
Cookie
Choices. To
exercise choices regarding cookies set through our website, as well as
other types of online tracking and internet advertising, see our Cookies and
Interest-Based
Advertising Policy- Appendix C for more details.
In
addition to the above methods of exercising choice, to the extent required by
applicable
law or as otherwise noted in the Notices to Clients of Certain Jurisdictions
section below, we
may provide you with additional choices regarding the processing of your
information, which
you may exercise by contacting us as detailed in the Contact Us section, below.
We will try
to comply with your request as soon as reasonably practicable as required by
applicable law.
VII. ACCESS AND CORRECTION OF YOUR INFORMATION
If you
have had a quote from us or made a booking with us and would like to update the
information you have provided to us, you can contact us to make changes or
corrections to
your information, as detailed in the Contact Us section, below.
VIII. INTERNATIONAL TRANSFERS
Information
about you may be transferred to, or accessed by, entities located around the
world as described in this Policy. Some of these entities may be in countries
that do not
provide an equivalent level of protection as your home country. Where required,
Norse
Electrical has implemented appropriate cross-border transfer solutions to
provide adequate
protection for transfers of certain information. By using our Sites, and
providing us
information about you, you consent to the international transfer of information
about you to
the above parties.
IX. LINKS TO OTHER WEBSITES
Our Sites
may contain links to other websites or services that are not owned or
controlled by
Norse Electrical, including links to our third-party suppliers and partners.
This Policy only
applies to information collected by our Sites. We have no control over these
third-party
websites, and your use of third party websites and features are subject to
privacy policies
posted on those websites. We are not responsible or liable for the privacy or
business
practices of any third-party websites linked to our Sites. Your use of third
parties’ websites
linked to our Sites is at your own risk, so we encourage you to read the
privacy policies of
any linked third-party websites when you leave one of our Sites.
X. CHANGES TO THIS POLICY
Except to
the extent limited by applicable law, we reserve the right to update this
Policy to
reflect changes to our information practices by prominently posting notice of
the update on
our Sites, and as required, obtaining your consent. Any updates will become
effective
immediately after posting the updates to this Policy and apply to all
information collected
about you, or where required, upon your consent. You agree that you will review
this Policy
periodically. If we make any changes to this Policy, we will change the
“Last Updated” date
above. You are free to decide whether to accept a modified version of this
Policy, but
accepting this Policy, as modified, is required for you to continue using our
Sites. If you do
not agree to the terms of this Policy or any modified version of this Policy,
your sole recourse
is to terminate your use of our Sites.
If we make any changes to this Policy that materially impacts previously
collected
information about you, we will obtain your prior express consent.
XI. CONTACT US
If you
have any questions about this Policy or information we have collected about
you,
please contact us by email at privacy@norse-electrical.co.uk or by
postal mail at:
Norse Electrical
MK44 1PY
XII. NOTICES TO CLIENTS OF CERTAIN JURISDICTIONS
European Union and UK Clients. Detailed further in this document .
XIII. COMPLAINTS
If you
make a request to us under this Privacy Policy and you are unhappy with the
response, you can ask for the request to be reviewed under our internal
complaints
procedure. Our internal complaints procedure allows your request to be reviewed
by Paul
Cooper, Pastor, who will do their best to try and resolve the issue.
If you have been through the internal complaints procedure and are still not
happy with the
result, then you have the right to complain to the Information Commissioner’s
Office. They
can be contacted as follows:
Website: www.ico.org.uk
Telephone: 03031231113
Address: Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
APPENDIX A – Our Contact Details
Norse
Electrical, Inc. and its subsidiaries (collectively, “we“,
“our” or “us“) provide services
in solely within the UK. As detailed in our Privacy Policy (the “Policy“),
Norse Electrical acts
as a data controller of certain personal information about users of Norse
Electrical’s
websites, applications, and other online services (individually referred to as
“you“) and as a
data processor of other personal information. When we act as a data controller
of your
personal information, the Norse Electrical entity that is the data controller
is a British
company with its registered office at:
Pheasant
Walk, Sharnbrook, Bedford, MK44 1PY
Tel.: 07467377152
E-Mail: info@norse-electrical.co.uk
Company Registration: 11348409
Authorised
representatives: Sam Fildes (Managing Director); same address as Norse
Electrical.
All
information concerning you that Norse Electrical collects will be for the
purposes
described in the Policy or disclosed to you on our Sites or otherwise in
connection
with our services. The above data controller is responsible for administration
of such
personal information subject to such joint use by Norse Electrical, including
(for example,
accepting and responding to requests for disclosure and complaints).
Appendix C – Cookies and Interest-Based Advertising Policy
Cookies
and similar tracking technologies, such as beacons, scripts, and tags, are
small bits
of code, usually stored on a user’s computer hard drive or device, which enable
a website to
“personalize” itself for each user by remembering information about
the user’s visit to the
website. We may also use these technologies within emails or other
communications we
send to you. Where required by law, we will obtain your consent before we collect
this
information from your device or use these technologies.
As
described in more detail below, our Sites may use cookies to store your
preferences,
display content based upon what you view on our Sites to personalize your
visit, analyze
trends, administer the Sites, track users’ movements around the Sites, serve
targeted
advertising and gather demographic information about our user base as a whole.
On mobile
websites and mobile apps, we may use Anonymous Device IDs and/or Advertiser
Identifiers
in a manner similar to our use of cookies on our websites. To opt-out of
advertising and
certain other cookies, please see the opt-out links below.
Norse
Electrical Cookies (First Party Cookies). We, at Norse Electrical, may use our own
cookies to improve your web-browsing experience. For example, we may use these
cookies
to remember your language preference or city, or to keep you in a logged in
state so the
Sites does not require you to log in repeatedly to access different pages.
Norse Electrical’s
cookies, if and where used, are associated with other data we collect from you.
However, no
third party may use the information we collect through our Norse Electrical
cookies for their
own purposes. Deletion of these types of cookies will result in limited
functionality of our
Sites and services.
Third
Party Cookies. We work
with third-parties that may place cookies on our Sites to
provide their services, including:
• Ad Targeting. We may work with third-party advertising companies to
serve ads while you
are visiting our Sites and permit these companies to place and access their own
cookies on
your computer in the course of serving advertisements on our Sites. These
companies may
use information obtained through their cookie (which does not include your
name, address,
e-mail address or telephone number) about your visits to our and other
websites, in
combination with non-personally identifiable information about your purchases
and interests
from other online sites in order to provide advertisements about goods and
services of
interest to you. Other companies’ use of their cookies is subject to their own
privacy policies
and not ours. Data Providers: We may also allow data providers to collect web
log data from
you (which may include IP address, where permitted, and information about your
browser or
operating system), when you visit our Sites, or place or recognize a unique
cookie on your
browser to enable you to receive customized ads or content. These cookies
contain no
personally identifiable information. The cookies may reflect de-identified
demographic or
other data linked to data you voluntarily have submitted to us, e.g. your email
address, that
we may share with data providers solely in hashed, non-human readable form.
• Analytics/Measurement. We also use third-party analytics cookies to
gain insight into how
our visitors use the Sites, to find out what works and what doesn’t, to
optimize and improve
our Sites and to ensure we continue to be interesting and relevant. The data we
gather
includes which web pages you have viewed, which referring/exit pages you have
entered
and left from, which platform type you have used, date and time stamp
information and
details such as the number of clicks you make on a given page, your mouse
movements and
scrolling activity, the search words you use and the text you type while using
our Sites. We
also make use of analytics cookies as part of our online advertising campaigns
to learn how
users interact with our Sites after they have been shown an online
advertisement, which may
include advertisements on third-party websites.
• Google Analytics 360 Suite and Google Analytics Advertising. Our Sites
use Google
Analytics 360 Suite, including and Google Analytics Advertising, which are web
analytics and
analytics advertising services provided by Google, Inc., which use third party
cookies. Where
required, our Sites have activated the IP-address anonymization functionality
so that the
IP-address of the user is shortened by Google. Our Sites may also use the
following Google
Analytics Advertising features: Google Remarketing with Analytics, Google
Segments,
Double Click by Google, Adwords and BigQuery. These features use third party
cookies to
collect information about our website traffic by tracking users across websites
and across
time and generating reports for us to better understand our website users and
to create
audiences for our advertisements based on such understanding.
Mobile Devices, Anonymous Device Identifiers and Hashed IDs. We and/or
data
providers that we have engaged may collect and store a unique identifier
matched to your
mobile device, in order to deliver customized ads or content while you use
applications or
surf the internet, or to identify you in a unique manner across other devices
or browsers. In
order to customize these ads or content, we or a third-party data partner may
collect
de-identified demographic or other data about you which you have either
voluntarily
submitted to us, e.g. your email address, or, which has been passively
collected from you,
such as your device identifier or IP address, where permitted. However, we will
share your
email address solely in hashed, non-human readable form.
OPTING
OUT OF COOKIES AND TRACKING TECHNOLOGIES. We provide you with
choice over the use of cookies as described in this policy.
First
Party Cookies. If you’d rather we didn’t use Norse Electrical cookies when you
visit us,
click http://www.allaboutcookies.org/manage-cookies/clear-cookiesinstalled.html
for information on how to configure your browser settings to reject cookies.
Please note,
disabling these types of cookies will result in limited functionality of our
Sites and services,
where these cookies are used.
Third
Party Cookies. If you would like to opt-out of third-party cookies, here are
some
options:
• If you would like to generally (i.e. not just for this Site) opt-out of
receiving personalized ads
from third party advertisers and ad networks who are members of the Network
Advertising
Initiative (NAI) or who follow the Digital Advertising Alliance’s (DAA)
Self-Regulatory
principles for Online Behavioral Advertising by visiting the opt-out pages on
the NAI website
and DAA website. If you are in the European Union, please click
http://www.youronlinechoices.eu/
to opt out.
• In order to control the collection of data for analytical purposes by Google
Analytics, you
may download and install the Google Analytics Opt-out Browser Add-on
https://tools.google.com/dlpage/gaoptout.
To control the collection of data for analytical
advertising purposes by Google Analytics Advertising, you may also visit the
Google Ad
Settings page https://www.google.com/safetycenter/tools/#!#manage-your-adspreferences.
Please remember that changing your settings with certain browsers and ad
networks will not
carry your privacy choices across browsers and other ad networks.
• If you wish to block other cookies, including those being served by companies
that are not
part of the NAI or DAA, you can configure your browser settings to reject
cookies. You can
also delete all cookies that are already on your computer’s hard drive by
searching for and
deleting files with “cookie” in it.
Do-Not-Track
Signals. We
currently do not employ technology that recognizes “donot-track”
signals from your browser.
Please
keep in mind that, without cookies, you may not have access to certain features
on
our Sites, including access to your profile/account and certain personalised
content.
Removing all cookies from your computer could also affect your subsequent
visits to certain
websites, including our Sites, by requiring that, for example, you enter your
login name when
you return to that website. Please note that even if you opt-out, you will
still see ads, but they
will not be targeted based upon the information collected through these
tracking
technologies.
Privacy
Policy. Please
review our privacy policy for additional details about how we collect,
use, and disclose information in connection with the Services.
Appendix D
If you
are a resident of the European Union (“EU”) or the United Kingdom (“UK”),
you may
have certain additional rights, as detailed below. For purposes of this notice,
“personal data”
has the meaning ascribed in the EU General Data Protection Regulation .
PROCESSING BASES AND CONSEQUENCES
To process your personal data, we rely on the following legal bases:
· For the
performance of a contract we have with you (such as if you use our services to
undertake a decorating or renovation project, we’ll use your information to
carry out our
obligation to complete and administer your booking).
· For compliance with a legal obligation to which we are subject (such as tax
obligations and
when we are obliged to comply with lawful requests from competent authorities
such as law
enforcement) .
· For the purposes of our legitimate interests (such as tailoring your
experience on our Sites
and for fraud detection), provided that such processing does not outweigh your
rights and
freedoms .
The
processing may also be pursuant to other applicable legal bases for data
processing,
especially provisions set out by Member State law. To the extent that a legal
ground
described above would not apply to processing of your Personal data by us, we
will seek
your consent for such specific purpose in accordance with applicable law.
YOUR
RIGHTS
To the extent a specific element of our processing of your personal data relies
upon your
consent, you may withdraw such consent at any time with future effect. Such a
withdrawal
will not affect the lawfulness of the processing prior to the consent
withdrawal. Section VI of
the Privacy Policy describes the options we provide you to easily decline or
withdraw your
consent.
If you
wish to object to the processing of your personal data on the basis of
legitimate
interest and no opt-out mechanism is available to you directly, please Contact
Us – Appendix
A .
If you do
not provide us with certain of your personal data, we may not be able to fulfill
the
requested purpose of collection, such as to respond to your queries or provide
our Sites to
you. However, unless otherwise specified, not providing your personal data will
not result in
legal consequences for you.
Additional
data privacy rights: Below
please find information on additional rights you may
have under applicable law:
·Access:
You may request that we confirm whether we are processing your personal data.
If
we are, you may request a copy of your personal data, which we will provide
free of charge,
together with information about the such processing, such as the purposes of
the processing
and the categories of personal data concerned. However, this is not an absolute
right and
the interests of other individuals may restrict your right of access. For
further copies, we may
charge a reasonable fee based on administrative costs. We may decline requests
which are
excessive, particularly if repetitive.
· Rectification:
You may also ask us to change, update or fix your personal data in certain
cases, particularly if it’s inaccurate.
· Erasure:
You may request the erasure of your personal data via our email address:
privacy@norse-electrical.co.uk
· Restrict
Processing: You may ask us to restrict the processing of your personal data
under certain circumstances, such as if your Personal Data is inaccurate or
unlawfully held.
· Data
portability: You may ask for a copy of the personal data you provided to us
in a
structured, commonly used and machine-readable format and you may have the
right to
transmit this data to another entity.
· Object:
You may object to the processing of your personal data on grounds relating to
your
particular situation under certain circumstances, for example for direct
marketing. If you have
a right to object and you exercise this right, your personal data will no
longer be processed
for such purposes by us, unless there are overriding compelling legitimate
grounds for the
processing or as otherwise provided under applicable law .
Please
note that these rights may be limited under applicable laws. To exercise your
data
subject rights under EU General Data Protection Regulation, please submit your
request to
privacy@norse-electrical.co.uk. So that we can better process your
request, please
provide the email you used to make requests or to use other services through
our Sites.
Please note that we may need to retain certain information for recordkeeping
purposes, to
complete any transactions that you began prior to your request, or for other
purposes as
required or permitted by applicable law.
INTERNATIONAL TRANSFERS
Personal
data may be transferred to and processed by recipients that are located inside
or
outside the European Economic Area (“EEA“). For recipients
located outside of the EEA,
some are certified under the EU-U.S. Privacy Shield and others are located in
countries with
adequacy decisions (click
https://ec.europa.eu/info/law/lawtopic/data-protection/data-transfers-outside-eu/adequacy-pr
otection-personaldata-non-eu-countries_en#dataprotectionincountriesoutsidetheeu),
and, in each case, the transfer is thereby recognized as providing an adequate
level of data
protection from a European data protection law perspective. Other recipients
might be
located in countries which do not provide an adequate level of protection from
a European
data protection law perspective and for which we will base the transfer on
appropriate
safeguards, such as standard data protection clauses adopted by the European
Commission
or by a supervisory authority, approved codes of conduct together with binding
and
enforceable commitments of the recipient, or approved certification mechanisms
together
with binding and enforceable commitments of the recipient. You may request a
copy of such
appropriate safeguards by contacting us as set out in Section XI of the Privacy
Policy.
Last Updated: June 16, 2018
Privacy Policy – Last Updated: June 15, 2018
This
privacy policy (this “Policy“) explains how personal
information is collected, used, and
disclosed by Norse Electrical, and its subsidiaries (collectively, “Norse
Electrical“, ” we“,
“our“, or ” us“). This Policy applies to
visitors and users (individually, “you”) of Norse
Electrical’s website, applications, and other online services (each, a “Site“,
and collectively,
our “Sites“). You can identify the Norse Electrical company
that hosts a Site and is
responsible for your information under this Policy (Appendix A).
By
visiting or using our Sites, to the extent permitted by applicable law, you are
consenting
to us gathering and processing information about you in accordance with this
Policy,
although consent may not be required for all the elements described in this
Policy. For types
of information or processing, we may provide you with choices or request your
further
consent related to what information we collect and how we may process it.
Third
parties you contract c/o Norse Electrical, may also collect, use, and share
information
about you. This Policy does not cover such third parties, or their services and
we do not take
any responsibility for how such third parties may use any information they
collect. For
information about third-party privacy practices, please consult with them
directly.
BRIEF OVERVIEW
Information We Collect |
We may
collect your information in connection with your booking, use, or enquiries on or about our Sites that link to this Policy. Detailed further in this document |
How We
Use Your Information |
We may
use your information to provide services, respond to and fulfill your requests, operate and market our Sites, comply with applicable law, and as otherwise permitted by applicable law. Detailed further in this document |
How We
Share Your Information |
We may
share your information with contractors, our affiliates, subsidiaries, and other third parties to provide our Sites and fulfill your requests, and as otherwise consented to by you or as permitted by applicable law. Under certain circumstances, we act as the data processor of your information. Detailed further in this document |
Security
of Your Information |
We
maintain commercially-reasonable technical, administrative, and physical security measures designed to protect your information. Detailed further in this document |
Cookies
and Other Tracking Technologies |
We may
use cookies and similar technologies to help provide our Sites, offer you a more personalised user experience. Detailed further in this document |
Your Choices |
You can
opt out of receiving marketing communications from us, change your communication preferences, and/or opt-out of certain sharing of your information with third parties. Detailed further in this document |
Access
and Correction of Your Information |
We
provide you the opportunity to access, correct and update your information. Detailed further in this document |
International Transfers |
We may
transfer your information outside of your home country. To protect your information, any such international transfers will be made in accordance with applicable law. Detailed further in this document |
Links to Other Websites |
Our
Sites may contain links to other websites or services that are not owned or controlled by Norse Electrical, including links to social media sites. Detailed further in this document |
Changes to This Policy |
You
will be notified about any material changes to this Policy via a posting on our Sites, and as otherwise required by applicable law. Detailed further in this document |
Contact Us |
If you
have questions about this Policy, please contact us. Detailed further in this document |
Notices
to Clients of Certain Jurisdictions |
Clients
of certain countries and geographies may have additional rights. Detailed further in this document Clients of EU/UK |
I. INFORMATION WE COLLECT- GDPR
Personal
Information. By visiting or using our Sites, we may collect the following
categories
of personal information (“personal information“) you provide
to us: name; email address;
personal and/or business postal address; phone number (including your mobile
phone
number); billing information; marketing responses; photos of your property
(such as before
and after pictures for marketing purposes); and other information you may
provide about
yourself or others to our Sites or to which you provide us with access via
third-party
platforms.
We do not
proactively collect personal information considered as sensitive personal
information such as health-related information. You should be aware that
information you
freely submit in communication with us may reveal to us or to third parties
with whom we
share information (as detailed in the How We Share Your Information section,
below) certain
information that may be considered as sensitive personal information under
applicable law.
For certain services on our Sites, credit or debit card account information may
be required to
secure the booking.
In
addition, we may receive certain categories of personal information listed
above and some
device information listed below (such as your name, email, browsing history on
our sites and
other details) from sources other than you, such as from third-party websites,
applications,
and services (each, a “third-party platform“), and other third
parties, including individuals
who have added you as a contact on their booking. If you are an existing Norse
Electrical
customer, we will combine this information with information we collect on our
Sites and use it
for the purposes described below.
Device
Information. When you
visit our Sites or open communications (such as emails),
some information is automatically collected from devices (e.g. mobile,
computer, laptop,
tablet) used to visit or use our Sites including, but not limited to, operating
system, access
times, browser information (e.g. type, language, and history), settings, and
other data about
your device that we use to provide the services or as otherwise described in
this Policy
(“device information“). We may also collect information about
your usage and activity on
our Sites using certain technologies, such as cookies, web beacons and other
technologies
(see our Cookies and Interest-Based Advertising Policy Appendix C for more
details).
Personal information and device information are collectively referred to as “your information“.
Our Sites
are for persons 16 or older. As such, Norse Electrical does not
knowingly collect
personal information from children under the age of 16. If you learn that your
child has
provided us with their information without your consent and he or she is under
the age of 16, please let us know at privacy@norse-electrical.co.uk or
write to us, as
detailed in Section XI below, so we may remove it from our systems.
II. HOW WE USE YOUR INFORMATION
We may
use your information for the following purposes (“Purposes“),
to provide you with
the services, products, and functionality offered on our Sites and fulfill your
requests,
including, but not limited to, making bookings, paying for services,
communicate with you
about your account or use of our Sites, services, products and/or
functionality; respond to, or
follow up on, your comments and questions, and otherwise provide customer
service;
communicate with you about special delegate offers and other marketing
communications;
operate and improve our Sites, products, services, and functionality;
authenticate your credit
or debit card account information, if applicable; tailor your experience on our
Sites, including
search results and displaying relevant advertising; provide information,
services and
products to our clients, including subcontractors and affiliates; link or
combine with other
information we get from third parties to help understand your needs and provide
you with
better service; perform statistical analysis; protect, investigate, and deter
against fraudulent,
unauthorised, or illegal activity; comply with our policies, procedures and
legal obligations;
and as otherwise consented to by you and as required or permitted by applicable
law.
If you do
not provide us with certain of your information, we may not be able to fulfill
the
requested Purpose of collection, such as to respond to your queries or provide
our Sites to
you.
Combined
Information. We may combine your personal information with device information
and location information (with your consent, where required) to serve you
specifically, such
as to deliver a product or service to you according to your preferences or
restrictions, or for
advertising or advertising targeting purposes. When we combine personal
information,
device information and location information in this way, we treat it as, and
apply all the
safeguards in this Policy applicable to, your information.
Electronic
Communications.
Consistent with the above Purposes, we may communicate
with you via electronic messages, including email, text message, for example:
send you
information relating to your booking, including confirmation of start dates
and/or times,
technical notices, general updates, security alerts if applicable, and support
and
administrative messages; and/or, subject to the Your Choices section, below,
and/or
applicable law, communicate with you about offers, promotions, rewards,
upcoming events,
and other news about products and services offered by Norse Electrical, our
affiliates, and
other business partners. With your consent, where required, we may contact you
at the
mobile phone number that you provide to us by way of direct dial calls,
autodialed and
prerecorded message calls, and text messages in connection with the above
Purposes.
Our Role
as Data Controller and Data Processor. We generally act as the data controller
of your information; however, under certain circumstances, subcontractors or
outsourced
third party service providers may engage us to provide them with certain
processing services
related to information owned or controlled by the third party. We are not
responsible for any
third party’s use of information for which it is an owner or controller.
Aggregated
Information. We may
aggregate personal information collected from you and
other users as well as device information and location information (with your
consent, where
required) to produce general statistics that cannot be linked to you or any
other specific user
and with which we attempt to provide you with a better experience, to improve
our services,
and to analyse and understand how our Sites and products are used.
Retention. We will retain your information
for the period necessary to fulfill the Purposes
outlined in this Policy and as otherwise needed to comply with applicable law
and internal
company policies.
III. HOW WE SHARE YOUR INFORMATION
Information Shared with Subcontractors and affiliates.
When you
make a request through our Sites such as a booking, we automatically provide
certain categories of your information to our subcontractors and/or affiliates
to facilitate such
request. For requests to undertake any decorating or renovation work, this
information may
include your name, address, telephone (including mobile) number, email address
(if
required), any special requests, information or comments that you choose to
submit (if any).
Your information is provided to the subcontractors and/or affiliates, just as
it would if you
contacted the subcontractors and/or affiliates directly. If you provide a
mobile phone number
in connection with your request, subcontractors and/or affiliates may send you
text
messages regarding your request, including, but not limited to, notifications
if they are
running late.
When you
make a request, we may also share with our subcontractors and/or affiliates
additional information about you, such as information about your booking or
booking history,
and/or information that we collect from you and third parties. Specifically, we
may share your
information (such as agreed job specifications, materials preferences or other
relevant
information) with other subcontractors and/or affiliates to ensure service
delivery and/or
provide you with more customised service, we may, as permitted by applicable
law, share
your information with such subcontractors and/or affiliates to support operations,
such as to
perform analytics, tailor marketing to you, or support a loyalty program that
you have
chosen to participate in, and improve their services. The Norse Electrical
entity identified in
Appendix A would be the services provider/data processor of the subcontractors
and/or
affiliates under these Norse Electrical programs. For more information, please
feel free to
contact Norse Electrical as detailed in the Contact Us section below. For more
information in
this document about your choices related to how we share your information with
subcontractors and/or affiliates under our programs, please see the Your
Choices section
below.
We may
share with subcontractors and/or affiliates summary reports of feedback from
you. If
you provide comments about a subcontractor and/or affiliate through our Sites,
these
comments may be shared with that subcontractor and/or affiliate. We will tie
your comments
with other information that can identify you.
Payment Card Information
To use
certain services on our Sites (such as to secure bookings, we may require
credit or
debit card account information. By submitting your credit or debit card account
information
through our Sites, to the extent permitted by applicable law, you expressly
consent to the
sharing of your information with third-party payment processors, and other
third-party service
providers (including, but not limited to, vendors who provide fraud detection
services to us
and other third parties), and you further agree to the following terms.
• When
you use a credit or debit card to secure a booking through our Sites, we
provide your
credit or debit card account information (including card number and expiration
date but
excluding the CVV number) to our third-party payment and/or 3rd party service
providers. As
explained in the Norse Electrical Terms of Use, these third parties may store
your credit or
debit card account information, so you can use their payment services through
our Sites in
the future to the extent permitted by local law.
• For information about the security of your credit or debit card account
information, see the
Security of Your Information section, below.
Information You Share Socially
Our Sites
may allow you to connect and share your actions, comments, content, and
information publicly or with friends. Our Sites may also allow you to connect
with us on,
share on, and use third-party platforms, including those on which Norse
Electrical has a
presence. Please be mindful of your personal privacy needs and the privacy
needs
of others as you choose whom to connect with and what to share and make public.
We cannot control the privacy or security of information you choose to make
public or share
with others. Norse Electrical also does not control the privacy practices of
third party
platforms. Please contact those sites and services directly to learn about
their privacy
practices.
Other Sharing
We do not
share your information with third parties other than as described above and as
follows:
• We may share your information with our affiliates, subsidiaries, and business
marketing
partners in the U.K. and worldwide to the extent necessary for managing our
business
related to our Sites and the Purposes. By visiting or using our Sites or
otherwise providing us
with your information, you consent to this transfer of your information
throughout the global
Norse Electrical network of entities. For more information in this document
about your
choices related to how we share your information with our affiliates,
subsidiaries, and
business partners, please see the Your Choices section, below.
• We may share information with third parties for their own marketing purposes,
which are
subject to the separate privacy policies of such third parties. We will do this
based on your
consent, where required by law, and if not required by law based on our
legitimate interests
in sharing data with our partners so that we can help you see offers and
services which are
most relevant to you. For more information in this document about your choices
related to
how we share your information with third parties, please see the Your Choices
section,
below.
• We may share information with third-party vendors, consultants, and other 3rd
party service
providers who perform functions on our behalf (e.g. hosting or operating our
Sites, data
collection, reporting, site analytics, data analysis, processing credit card
payments, and
providing fraud detection services). We do not authorize these third parties to
use your
information for purposes other than for which it has been provided, and do not authorize
these third parties to disclose that information to unauthorised parties. We
require these
third parties to maintain appropriate security to protect your information from
unauthorised
access or processing.
• We may disclose your information to regulatory authorities, courts,
government agencies
and other third parties where we believe that doing so would be in accordance
with or
permitted or required by any applicable law, regulation or legal process, to
defend the
interests, rights, and/or property of Norse Electrical or others, or to respond
to emergencies.
• We may disclose or transfer your information to a third party if we sell,
transfer, divest, or
disclose all or a portion of our business or assets to another company in
connection with or
during negotiation of any merger, financing, acquisition, bankruptcy,
dissolution, transaction,
or proceeding.
• We may share aggregate statistical data for the improvement of services
offered by our
Sites. We may also share aggregated or de-identified information with third
parties at our
discretion.
• We may otherwise share your information as directed by you or subject to your
consent.
IV. SECURITY OF YOUR INFORMATION
Norse
Electrical takes commercially-reasonable technical, administrative, and
physical
security measures designed to protect your information from loss, misuse,
unauthorised
access, disclosure, alteration, and destruction.
When your
credit or debit card account information is being transmitted to our Sites
or through our Sites, it will be protected by cryptographic protocols. To be
clear, Norse
Electrical does not itself store your credit or debit card account information,
and we do not
have direct control over or responsibility for your credit or debit card
account information. We
use third party payment processors that are the controllers of your credit card
information.
Our contracts with third parties that receive your credit or debit card account
information
require them to keep it secure and confidential.
Nonetheless,
we cannot guarantee that transmissions of your credit or debit card
account information or your other information will always be secure or that
unauthorised third
parties will never be able to defeat the security measures taken by Norse
Electrical or our
third-party 3rd party service providers. Except to the extent that liability
cannot be excluded
or limited due to applicable law, we assume no liability or responsibility for
disclosure of your
information due to errors in transmission, unauthorised third-party access, or
other causes
beyond our control. You play an important role in keeping your information
secure. You
should not share your any security information for your Norse Electrical
service with anyone.
If we receive instructions using your security information, we will consider
that you have
authorized the instructions. If you have reason to believe that your
interaction with us is no
longer secure (e.g. if you feel that the security of any booking you might have
with us has
been compromised), please contact us immediately as detailed in the Contact Us
section,
below.
V. COOKIES AND OTHER TRACKING TECHNOLOGIES
We may
collect information about your usage and activity on our Sites using certain
technologies, such as cookies, web beacons, and other technologies. Third parties
may also
view, edit, or set their own cookies. We and our third-party 3rd party service
providers,
advertisers, and/or partners may also place web beacons for such third parties.
The use of
these technologies by such third parties is subject to their own privacy
policies and is not
covered by this Policy, except as required by law. See our Cookies and
Interest-Based
Advertising Policy – Appendix C for more details.
VI. YOUR CHOICES
Email. If
you do not want to receive marketing and promotional emails from Norse
Electrical,
you may notify us by emailing us at privacy@norse-electrical.co.uk.
Alternatively, to the
extent that applicable law requires your prior opt-in consent to receive
marketing and
promotional emails, you can choose not to opt-in on any forms that may be on
our Sites.
Please note that even if you opt-out of receiving marketing communications from
one or all
our Sites, we may need to send you service-related communications, such as
confirmations
of any future bookings you make.
Text
Messages. If you
no longer want to receive text messages from Norse Electrical, reply
STOP (or as otherwise instructed) in the text message.
Cookie
Choices. To
exercise choices regarding cookies set through our website, as well as
other types of online tracking and internet advertising, see our Cookies and
Interest-Based
Advertising Policy- Appendix C for more details.
In
addition to the above methods of exercising choice, to the extent required by
applicable
law or as otherwise noted in the Notices to Clients of Certain Jurisdictions
section below, we
may provide you with additional choices regarding the processing of your
information, which
you may exercise by contacting us as detailed in the Contact Us section, below.
We will try
to comply with your request as soon as reasonably practicable as required by
applicable law.
VII. ACCESS AND CORRECTION OF YOUR INFORMATION
If you
have had a quote from us or made a booking with us and would like to update the
information you have provided to us, you can contact us to make changes or
corrections to
your information, as detailed in the Contact Us section, below.
VIII. INTERNATIONAL TRANSFERS
Information
about you may be transferred to, or accessed by, entities located around the
world as described in this Policy. Some of these entities may be in countries
that do not
provide an equivalent level of protection as your home country. Where required,
Norse
Electrical has implemented appropriate cross-border transfer solutions to
provide adequate
protection for transfers of certain information. By using our Sites, and
providing us
information about you, you consent to the international transfer of information
about you to
the above parties.
IX. LINKS TO OTHER WEBSITES
Our Sites
may contain links to other websites or services that are not owned or
controlled by
Norse Electrical, including links to our third-party suppliers and partners.
This Policy only
applies to information collected by our Sites. We have no control over these
third-party
websites, and your use of third party websites and features are subject to
privacy policies
posted on those websites. We are not responsible or liable for the privacy or
business
practices of any third-party websites linked to our Sites. Your use of third
parties’ websites
linked to our Sites is at your own risk, so we encourage you to read the
privacy policies of
any linked third-party websites when you leave one of our Sites.
X. CHANGES TO THIS POLICY
Except to
the extent limited by applicable law, we reserve the right to update this
Policy to
reflect changes to our information practices by prominently posting notice of
the update on
our Sites, and as required, obtaining your consent. Any updates will become
effective
immediately after posting the updates to this Policy and apply to all
information collected
about you, or where required, upon your consent. You agree that you will review
this Policy
periodically. If we make any changes to this Policy, we will change the
“Last Updated” date
above. You are free to decide whether to accept a modified version of this
Policy, but
accepting this Policy, as modified, is required for you to continue using our
Sites. If you do
not agree to the terms of this Policy or any modified version of this Policy,
your sole recourse
is to terminate your use of our Sites.
If we make any changes to this Policy that materially impacts previously
collected
information about you, we will obtain your prior express consent.
XI. CONTACT US
If you
have any questions about this Policy or information we have collected about
you,
please contact us by email at privacy@norse-electrical.co.uk or by
postal mail at:
Norse Electrical
MK44 1PY
XII. NOTICES TO CLIENTS OF CERTAIN JURISDICTIONS
European Union and UK Clients. Detailed further in this document .
XIII. COMPLAINTS
If you
make a request to us under this Privacy Policy and you are unhappy with the
response, you can ask for the request to be reviewed under our internal
complaints
procedure. Our internal complaints procedure allows your request to be reviewed
by Paul
Cooper, Pastor, who will do their best to try and resolve the issue.
If you have been through the internal complaints procedure and are still not
happy with the
result, then you have the right to complain to the Information Commissioner’s
Office. They
can be contacted as follows:
Website: www.ico.org.uk
Telephone: 03031231113
Address: Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
APPENDIX A – Our Contact Details
Norse
Electrical, Inc. and its subsidiaries (collectively, “we“,
“our” or “us“) provide services
in solely within the UK. As detailed in our Privacy Policy (the “Policy“),
Norse Electrical acts
as a data controller of certain personal information about users of Norse
Electrical’s
websites, applications, and other online services (individually referred to as
“you“) and as a
data processor of other personal information. When we act as a data controller
of your
personal information, the Norse Electrical entity that is the data controller
is a British
company with its registered office at:
Pheasant
Walk, Sharnbrook, Bedford, MK44 1PY
Tel.: 07467377152
E-Mail: info@norse-electrical.co.uk
Company Registration: 11348409
Authorised
representatives: Sam Fildes (Managing Director); same address as Norse
Electrical.
All
information concerning you that Norse Electrical collects will be for the
purposes
described in the Policy or disclosed to you on our Sites or otherwise in
connection
with our services. The above data controller is responsible for administration
of such
personal information subject to such joint use by Norse Electrical, including
(for example,
accepting and responding to requests for disclosure and complaints).
Appendix C – Cookies and Interest-Based Advertising Policy
Cookies
and similar tracking technologies, such as beacons, scripts, and tags, are
small bits
of code, usually stored on a user’s computer hard drive or device, which enable
a website to
“personalize” itself for each user by remembering information about
the user’s visit to the
website. We may also use these technologies within emails or other
communications we
send to you. Where required by law, we will obtain your consent before we
collect this
information from your device or use these technologies.
As
described in more detail below, our Sites may use cookies to store your
preferences,
display content based upon what you view on our Sites to personalize your
visit, analyze
trends, administer the Sites, track users’ movements around the Sites, serve
targeted
advertising and gather demographic information about our user base as a whole.
On mobile
websites and mobile apps, we may use Anonymous Device IDs and/or Advertiser
Identifiers
in a manner similar to our use of cookies on our websites. To opt-out of
advertising and
certain other cookies, please see the opt-out links below.
Norse
Electrical Cookies (First Party Cookies). We, at Norse Electrical, may use our own
cookies to improve your web-browsing experience. For example, we may use these
cookies
to remember your language preference or city, or to keep you in a logged in
state so the
Sites does not require you to log in repeatedly to access different pages.
Norse Electrical’s
cookies, if and where used, are associated with other data we collect from you.
However, no
third party may use the information we collect through our Norse Electrical
cookies for their
own purposes. Deletion of these types of cookies will result in limited
functionality of our
Sites and services.
Third
Party Cookies. We work
with third-parties that may place cookies on our Sites to
provide their services, including:
• Ad Targeting. We may work with third-party advertising companies to
serve ads while you
are visiting our Sites and permit these companies to place and access their own
cookies on
your computer in the course of serving advertisements on our Sites. These
companies may
use information obtained through their cookie (which does not include your
name, address,
e-mail address or telephone number) about your visits to our and other
websites, in
combination with non-personally identifiable information about your purchases
and interests
from other online sites in order to provide advertisements about goods and
services of
interest to you. Other companies’ use of their cookies is subject to their own
privacy policies
and not ours. Data Providers: We may also allow data providers to collect web
log data from
you (which may include IP address, where permitted, and information about your
browser or
operating system), when you visit our Sites, or place or recognize a unique
cookie on your
browser to enable you to receive customized ads or content. These cookies
contain no
personally identifiable information. The cookies may reflect de-identified
demographic or
other data linked to data you voluntarily have submitted to us, e.g. your email
address, that
we may share with data providers solely in hashed, non-human readable form.
• Analytics/Measurement. We also use third-party analytics cookies to
gain insight into how
our visitors use the Sites, to find out what works and what doesn’t, to
optimize and improve
our Sites and to ensure we continue to be interesting and relevant. The data we
gather
includes which web pages you have viewed, which referring/exit pages you have
entered
and left from, which platform type you have used, date and time stamp
information and
details such as the number of clicks you make on a given page, your mouse
movements and
scrolling activity, the search words you use and the text you type while using
our Sites. We
also make use of analytics cookies as part of our online advertising campaigns
to learn how
users interact with our Sites after they have been shown an online
advertisement, which may
include advertisements on third-party websites.
• Google Analytics 360 Suite and Google Analytics Advertising. Our Sites
use Google
Analytics 360 Suite, including and Google Analytics Advertising, which are web
analytics and
analytics advertising services provided by Google, Inc., which use third party
cookies. Where
required, our Sites have activated the IP-address anonymization functionality
so that the
IP-address of the user is shortened by Google. Our Sites may also use the
following Google
Analytics Advertising features: Google Remarketing with Analytics, Google
Segments,
Double Click by Google, Adwords and BigQuery. These features use third party
cookies to
collect information about our website traffic by tracking users across websites
and across
time and generating reports for us to better understand our website users and
to create
audiences for our advertisements based on such understanding.
Mobile Devices, Anonymous Device Identifiers and Hashed IDs. We and/or data
providers that we have engaged may collect and store a unique identifier
matched to your
mobile device, in order to deliver customized ads or content while you use
applications or
surf the internet, or to identify you in a unique manner across other devices
or browsers. In
order to customize these ads or content, we or a third-party data partner may
collect
de-identified demographic or other data about you which you have either
voluntarily
submitted to us, e.g. your email address, or, which has been passively
collected from you,
such as your device identifier or IP address, where permitted. However, we will
share your
email address solely in hashed, non-human readable form.
OPTING
OUT OF COOKIES AND TRACKING TECHNOLOGIES. We provide you with
choice over the use of cookies as described in this policy.
First
Party Cookies. If you’d rather we didn’t use Norse Electrical cookies when you
visit us,
click http://www.allaboutcookies.org/manage-cookies/clear-cookiesinstalled.html
for information on how to configure your browser settings to reject cookies.
Please note,
disabling these types of cookies will result in limited functionality of our
Sites and services,
where these cookies are used.
Third
Party Cookies. If you would like to opt-out of third-party cookies, here are
some
options:
• If you would like to generally (i.e. not just for this Site) opt-out of
receiving personalized ads
from third party advertisers and ad networks who are members of the Network
Advertising
Initiative (NAI) or who follow the Digital Advertising Alliance’s (DAA)
Self-Regulatory
principles for Online Behavioral Advertising by visiting the opt-out pages on
the NAI website
and DAA website. If you are in the European Union, please click
http://www.youronlinechoices.eu/
to opt out.
• In order to control the collection of data for analytical purposes by Google
Analytics, you
may download and install the Google Analytics Opt-out Browser Add-on
https://tools.google.com/dlpage/gaoptout.
To control the collection of data for analytical
advertising purposes by Google Analytics Advertising, you may also visit the
Google Ad
Settings page https://www.google.com/safetycenter/tools/#!#manage-your-adspreferences.
Please remember that changing your settings with certain browsers and ad
networks will not
carry your privacy choices across browsers and other ad networks.
• If you wish to block other cookies, including those being served by companies
that are not
part of the NAI or DAA, you can configure your browser settings to reject
cookies. You can
also delete all cookies that are already on your computer’s hard drive by
searching for and
deleting files with “cookie” in it.
Do-Not-Track
Signals. We
currently do not employ technology that recognizes “donot-track”
signals from your browser.
Please
keep in mind that, without cookies, you may not have access to certain features
on
our Sites, including access to your profile/account and certain personalised
content.
Removing all cookies from your computer could also affect your subsequent
visits to certain
websites, including our Sites, by requiring that, for example, you enter your
login name when
you return to that website. Please note that even if you opt-out, you will
still see ads, but they
will not be targeted based upon the information collected through these
tracking
technologies.
Privacy
Policy. Please
review our privacy policy for additional details about how we collect,
use, and disclose information in connection with the Services.
Appendix D
If you
are a resident of the European Union (“EU”) or the United Kingdom
(“UK”), you may
have certain additional rights, as detailed below. For purposes of this notice,
“personal data”
has the meaning ascribed in the EU General Data Protection Regulation .
PROCESSING BASES AND CONSEQUENCES
To process your personal data, we rely on the following legal bases:
· For the
performance of a contract we have with you (such as if you use our services to
undertake a decorating or renovation project, we’ll use your information to
carry out our
obligation to complete and administer your booking).
· For compliance with a legal obligation to which we are subject (such as tax
obligations and
when we are obliged to comply with lawful requests from competent authorities
such as law
enforcement) .
· For the purposes of our legitimate interests (such as tailoring your
experience on our Sites
and for fraud detection), provided that such processing does not outweigh your
rights and
freedoms .
The
processing may also be pursuant to other applicable legal bases for data
processing,
especially provisions set out by Member State law. To the extent that a legal
ground
described above would not apply to processing of your Personal data by us, we
will seek
your consent for such specific purpose in accordance with applicable law.
YOUR
RIGHTS
To the extent a specific element of our processing of your personal data relies
upon your
consent, you may withdraw such consent at any time with future effect. Such a
withdrawal
will not affect the lawfulness of the processing prior to the consent
withdrawal. Section VI of
the Privacy Policy describes the options we provide you to easily decline or
withdraw your
consent.
If you
wish to object to the processing of your personal data on the basis of
legitimate
interest and no opt-out mechanism is available to you directly, please Contact
Us – Appendix
A .
If you do
not provide us with certain of your personal data, we may not be able to fulfill
the
requested purpose of collection, such as to respond to your queries or provide
our Sites to
you. However, unless otherwise specified, not providing your personal data will
not result in
legal consequences for you.
Additional
data privacy rights: Below
please find information on additional rights you may
have under applicable law:
·Access:
You may request that we confirm whether we are processing your personal data.
If
we are, you may request a copy of your personal data, which we will provide
free of charge,
together with information about the such processing, such as the purposes of
the processing
and the categories of personal data concerned. However, this is not an absolute
right and
the interests of other individuals may restrict your right of access. For
further copies, we may
charge a reasonable fee based on administrative costs. We may decline requests
which are
excessive, particularly if repetitive.
· Rectification:
You may also ask us to change, update or fix your personal data in certain
cases, particularly if it’s inaccurate.
· Erasure:
You may request the erasure of your personal data via our email address:
privacy@norse-electrical.co.uk
· Restrict
Processing: You may ask us to restrict the processing of your personal data
under certain circumstances, such as if your Personal Data is inaccurate or
unlawfully held.
· Data
portability: You may ask for a copy of the personal data you provided to us
in a
structured, commonly used and machine-readable format and you may have the
right to
transmit this data to another entity.
· Object:
You may object to the processing of your personal data on grounds relating to
your
particular situation under certain circumstances, for example for direct
marketing. If you have
a right to object and you exercise this right, your personal data will no
longer be processed
for such purposes by us, unless there are overriding compelling legitimate
grounds for the
processing or as otherwise provided under applicable law .
Please
note that these rights may be limited under applicable laws. To exercise your
data
subject rights under EU General Data Protection Regulation, please submit your
request to
privacy@norse-electrical.co.uk. So that we can better process your
request, please
provide the email you used to make requests or to use other services through
our Sites.
Please note that we may need to retain certain information for recordkeeping
purposes, to
complete any transactions that you began prior to your request, or for other
purposes as
required or permitted by applicable law.
INTERNATIONAL TRANSFERS
Personal
data may be transferred to and processed by recipients that are located inside
or
outside the European Economic Area (“EEA“). For recipients
located outside of the EEA,
some are certified under the EU-U.S. Privacy Shield and others are located in
countries with
adequacy decisions (click
https://ec.europa.eu/info/law/lawtopic/data-protection/data-transfers-outside-eu/adequacy-pr
otection-personaldata-non-eu-countries_en#dataprotectionincountriesoutsidetheeu),
and, in each case, the transfer is thereby recognized as providing an adequate
level of data
protection from a European data protection law perspective. Other recipients
might be
located in countries which do not provide an adequate level of protection from
a European
data protection law perspective and for which we will base the transfer on
appropriate
safeguards, such as standard data protection clauses adopted by the European
Commission
or by a supervisory authority, approved codes of conduct together with binding
and
enforceable commitments of the recipient, or approved certification mechanisms
together
with binding and enforceable commitments of the recipient. You may request a
copy of such
appropriate safeguards by contacting us as set out in Section XI of the Privacy
Policy.
Last Updated: June 16, 2019